On Tuesday, we launched our first interactive user community and support forum. The FanBridge community is a huge step in providing both a large resource for your questions and a designated place for you to have a voice in what FanBridge should be.
Here are the changes you’ll notice:
A larger, living, searchable FAQ
The Support Forums are filled with resources for troubleshooting basic account issues and answering questions. These forums are constantly updated by our Client Service team. We want to be able to answer ALL of your questions as quickly and accurately as possible.
A user login section
Our user community provides the option to create an account within the forum and submit your own feature requests, vote up existing ideas from fellow FanBridgers, and share the tips and tricks that you’ve discovered for your own account. Plus, you’ll be able to easily track any support requests you’ve submitted. No more searching for buried ticket receipt emails just to track an issue.
New support request processing
Don’t worry – you can still email your account rep directly, or send your import requests to listfanbridgecom. You will, though, see a change in the emails you get back and the locations to submit new requests if you’re doing so through the user community. We still have the same amazing client service team providing one-on-one support.
What we need from you:
Your feedback! The user community is new and we want to make it the best possible resource it can be. Comment here with your thoughts, requests, and suggestions. Or, help build the community by adding some of those tips and tricks you’ve learned from using FanBridge.